Selected work
and the studio.
Senior makers
Shoreditch HQ
Flutter + Native
App studio
Performance tracked
Live dashboards
We rebuild retention programmes that customers actually engage with. Email, SMS, lifecycle hooks, segmentation, and the analytics to prove which lever moved LTV. From £999/mo for a full retention programme. Klaviyo Master, HubSpot Partner, and the rare combination of senior creative + senior strategy in one team.
Retention is the cheapest growth lever you have. Acquisition costs in London are punishing — Meta CPMs up 20% YoY, Google Ads CPCs at all-time highs. Compounding existing customers is what separates 2x and 5x companies. Most brands underinvest by 4-6x against the data.
Our retention programme covers: email and SMS via Klaviyo (or HubSpot for B2B), lifecycle segmentation built on RFM and predicted CLV, win-back ladders, replenishment timing, post-purchase upgrade paths, and a campaign calendar. We rebuild creative monthly and A/B-test subject lines, send times, and offer structure.
Reporting is honest. We show you what's working, what's not, and what to kill. We won't pretend a flow works when the data says it doesn't — the test is whether 90-day repeat-purchase rate moves, not whether open rates look pretty. Most clients see retention revenue grow 2.5–4x within six months.
A typical engagement breaks down like this. Every line is in your fixed-price proposal — no day-rate ambiguity.
| Phase | Cost (typical) |
|---|---|
| Discovery + audit Programme audit, segmentation review, baseline LTV measurement | Free — included |
| Standard retainer 4 campaigns/mo + flow tuning + monthly review | £999/mo |
| Pro retainer 8 campaigns/mo + SMS + advanced segmentation + A/B testing | £1,999/mo |
| Premium retainer Pro + lifecycle strategy + creative direction + weekly stand-up | £3,999/mo |
| One-off programme rebuild Full audit + flow rebuild + segmentation + 30-day support | £2,999 |
| Loyalty / referral setup Smile / Yotpo / Friendbuy programme design + integration | £1,499 |
| Total engagement | £999–£3,999/mo |
All tiers include free strategy call, fixed scope, and 30-day post-launch support. Buy direct via Stripe or book a call first — the price is the same either way.
Free strategy call within 24 hours. A senior strategist (not a sales rep) reviews your brief and follows up with a fixed-price proposal in 5 working days.